Frequently Asked Questions
Answers to any questions you might have
PartnerPete wants to inform you as good as possible, but you may still have questions. That’s why we have already answered the most frequently asked questions for you. Is the answer to your question not listed? Please contact us via the contact form or give us a call.
- English customer service
- Flexible contracts, no penalties
- Our service is free of charge
- Utilities arranged within 3 days
Who is PartnerPete?
PartnerPete is a connections service that has been running since 2013. Every year we help more than 15.000 expats who are moving to or living in The Netherlands to get the best deals on their home utilities. With our English customer support and special partnerships with preferred suppliers, we take the pain out of getting your home in The Netherlands up and running.
Do I pay extra for PartnerPete's services?
PartnerPete´s utility service is entirely free of charge. There are no additional charges on top of the utility packages you choose, and you will not find deals or utilities cheaper if you go to the provider directly. We exist to streamline the process of setting up the services you need in your (new) home, no hidden costs, no strings attached.
I have placed an order, what happens next?
After collecting the necessary information from you, PartnerPete will organize all connections with the selected provider to your home within 24 hours. The time it takes for each service to become available to you varies with the provider. PartnerPete will update you via email as to the status, the cost of your chosen deals, and how long you have to wait for each service to be usable. On average we can get your services up and running within 5 days.
How do I change my order?
If you want to make changes to any of the services that PartnerPete arranges for you, please contact us within 24 hours so that we can update your request prior to the connection date.
What do I need to get connected?
If you come from a SEPA country and you have an IBAN, then this is sufficient for applying for our services. If not, then you need to apply for a bank account first. You need a BSN (citizen service number) for the application.
How do I apply for a BSN (citizen service number)?
When you register with a municipality, you will automatically receive a citizen service number. For more information about BSN, you can check the website of the Dutch Government.
What is IBAN?
IBAN stands for International Bank Account Number. IBAN makes it easier and faster to process cross-border payments within SEPA countries.
Which countries are SEPA participants?
The participating countries are: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France (including Guadeloupe, Martinique, French Guiana and Reunion), Greece, Hungary, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Austria, Poland, Portugal (including Azores and Madeira), Romania, Slovenia, Slovakia, Spain (including Canary Islands, Ceuta and Melilla), Czech Republic, United Kingdom (including Gibraltar and Northern Ireland ), Sweden and Switzerland.
Why do I need an IBAN bank account number?
All Media & Communication-related suppliers in the Netherlands require a valid IBAN bank account. PartnerPete can arrange Water, Electricity and Gas by invoice. However, most of our customers choose to use their IBAN bank account, so they automatically get direct debited from the suppliers they use.
Why is my preferred utility or home service provider not available via PartnerPete?
PartnerPete works with a selection of suppliers that suit our expat clients best, this eliminates some providers. PartnerPete selects on flexible contracts where possible, sharp rates, fast delivery times, no Dutch phone menu’s and other for expat relevant criteria.
How do I read my meters?
We can imagine that reading (and finding) your Dutch meters is quite a challenge. That's why PartnerPete made a clear guide on how to read your meters.
How can I switch Internet Provider?
When you are unhappy with the quality, speed or price of your internet connection, it is possible to switch to another internet provider. Unfortunately changing is not always possible at any given time, some providers only let you switch at the end of the month or even at the end of your contract. PartnerPete offers a free switch service for expats, as some providers don’t offer English customer service. Do you want PartnerPete to help you choose the right internet provider and help you switch? Please contact us, and we will call you back as soon as possible
Can I get a serviceman to install my hardware in the evenings and weekends?
PartnerPete works with a private company that services all major cities in the Netherlands. The English-speaking serviceman needs to be paid directly after installation is complete, in cash or with a Dutch debit card. Please call us to ask for a quote and make an appointment.
What do you do with my personal information?
PartnerPete does not disclose personal information about our customers for any purpose other than to arrange the requested services. PartnerPete will only disclose this information once consent has been obtained and only provides the information required by the service providers to initiate service. We do not sell any information about our customers.