FAQ

Who is Partner Pete?

Partner Pete is a connections service that has been running since 2013. Every year we help more than 15,000 expats who are moving to or living in The Netherlands to get the best deals on their home utilities. With our English customer support and special partnerships with service providers, we take the pain out of getting your home in The Netherlands up and running. The service is free of charge and takes just one phone call or online form to start.

I have placed the order with Pete. What happens next?

After collecting necessary information from you, Partner Pete will organise all connections with the selected provider to your home within 24 hours. The time it takes for each service to become available to you varies with provider, so Partner Pete will then update you via email as to the status of each, the costs of your chosen deals, and how long you have to wait for each service to be usable. On average we can get your services up and running within 5 days.

When will my internet related hardware be delivered?

Broadband Cable suppliers like Ziggo deliver within 3 to 5 working days but no later than 10 working days. ADSL suppliers like KPN usually take longer. Once we have received your order, we work with the selected supplier(s) to get things arranged. We will send you a confirmation e-mail within 24 hours. The e-mail confirmation will also outline the steps for each of your services.

Do I pay extra for my services through Partner Pete?

Partner Pete´s service is completely free of charge. There are no additional charges on top of the utilities packages you choose, and you will not find deals or utilities cheaper if you go to the provider directly. We exist simply to streamline the process of setting up the services you need in your (new) home, no hidden costs, no strings attached.

How do I change my order?

If you want to make changes to any of the services that Partner Pete arranges for you, please contact us within 24 hrs so that we can update your request prior to the connection date.

Why do I need a Dutch IBAN bank account number?

All Media & Communication related suppliers in the Netherlands require a valid Dutch IBAN bank account. However, Pete can arrange Gas, Electricity and Water by invoice.
Most of our customers share their Dutch IBAN bank account so they automatically get direct debited by the suppliers they use.

My preferred utility or home service provider is not available through Partner Pete. Why not?

Partner Pete works with a selection of suppliers that suit our expat clients best. This eliminates some providers. Pete selects on flexible contracts where possible, sharp rates, fast delivery times, no Dutch phone menu’s and so on.

What do you do with my personal information?

Partner Pete does not disclose personal information about our customers for any purpose other than to arrange the requested services. Partner Pete will only disclose this information once consent has been obtained and only provides the information required by the service providers to initiate service. We do not sell any information about our customers.

Can I get a service man to install my hardware in the evenings and in the weekend ?

Pete works with a private company that services all major cities in the Netherlands. The English speaking service man needs to be paid directly after installation is complete, in cash or with a Dutch debit card. Please call Pete to ask for a quote and make an appointment.